Privacy Policy

French Château Holidays is responsible for the processing of your personal data. If you have any questions regarding this policy or your data, please contact us at:

Email: vanessa@propertyair.com

We may collect and process the following personal information:

• Your name
• Email address
• Telephone number
• Enquiry details relating to bookings or retreats
• Any information you voluntarily provide via contact forms, email or WhatsApp

We do not collect sensitive personal data unless you choose to provide it (for example, dietary requirements for a retreat).

We use your information to:

• Respond to enquiries
• Manage bookings and retreat reservations
• Communicate payment details and booking confirmations
• Provide information about your stay
• Improve our services

We will only use your information for the purpose for which it was provided.

We process your data on the following lawful bases:

• To fulfil a contract (e.g. managing a booking)
• Legitimate interest (responding to enquiries)
• Consent (where you opt in to receive marketing communications)

If you choose to subscribe to updates or newsletters, we may send occasional information about retreats, events or special offers. You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

We do not sell, rent or trade your personal information.

Your data may be shared only where necessary with:

• Payment processing providers
• Professional advisers (accountants or legal advisers)
• Retreat hosts or facilitators (where relevant to your booking)

All third parties are expected to respect the security of your data.

We take reasonable steps to protect your personal data from loss, misuse or unauthorised access.

Your data is stored securely and retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Under UK GDPR and EU data protection laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent where processing is based on consent 

To exercise any of these rights, please contact us via email.

Our website may use cookies to improve user experience and analyse website performance. You may adjust your browser settings to refuse cookies if you prefer.

We may update this Privacy Policy from time to time. The most recent version will always be available on our website